Glitchy: stuck in an infinite loop with no help

After a few hours into the first puzzle I somehow got stuck in an infinite loop with one of my save games. It loads my place, kicks me out loads my place, etc. ... forever. I cant access any of my other save games. I simply dont want to start again. Theres no "contact us" or troubleshooting in the help pages. Id ask for my money back if I could.

Fapstrated about realMyst, v1.1.1